To reach a live person at the IRS please follow these instructions. Before you call, be sure you have all the required information.
Frequently, the IRS changes their automated system making it difficult to keep track of all the prompts. To get a live person at the IRS, be sure to these instructions.
Be Patience - Remain Calm and be patient. The worst thing you can do is to get upset and loose patience. The process of getting alive person can be frustrating at time. The worst thing you can do is get upset and be rude to the IRS agent. Being rude is not going to get you anywhere and if you are annoying, the agent will simply hang up on you. You will realize that all the time you spend waiting on the phone for nothing. If you take anything form this, heed my advice. Remain calm and remember your objective.
Paper Work Ready - Have all the proper copies. Sometimes you may need to call the IRS for a letter your received. Be sure to have the letter with you before you call.
IRS Website - You can avoid calling the IRS by simply visiting the official IRS government website. You can securely check for your refund status and other service. The IRS website is: https://www.irs.gov
Be aware - There are scams where people pretend to be IRS agents to steal your money. Specially if you received a call from the IRS demanding you pay money or they will take you to court or call the police. These are scams! The IRS will not call you. You will receive a letter. The IRS will only call you if have made those arrangements with them and they WILL NOT be calling you to take you to jail. You have rights and its not that simple some a government agency to take you to jail via a phone call.
If you keep received frustrating calls, be sure to call your local Police Department to report it.
I will keep this updated as new changes come up. Good luck.